Q1. What is Alka Group?
Alka Group is a family-run retail group in Ranchi, established in 1985. We are known for Alka Jewellers (gold, silver, diamond, and gemstone jewellery) and Alka Sarees (sarees, lehengas, suits, and ethnic wear).
Q2. Where are you located?
Our store is at Randhir Prasad Street, Upper Bazar, Ranchi, Jharkhand – 834001 (near Gandhi Chowk).
Jewellery Related
Q3. Do you provide BIS Hallmarked Gold?
Yes, all our gold jewellery is BIS Hallmarked to ensure purity and authenticity.
Q4. Can I customize jewellery?
Absolutely. We offer custom jewellery design services, including engagement rings and personalized pieces.
Q5. Do you provide jewellery repair or remodelling?
Yes, we specialize in jewellery repairs, polishing, resizing, and remodelling old jewellery into new designs.
Q6. What types of jewellery do you sell?
We offer gold, silver, diamond, and gemstone jewellery including necklaces, rings, pendants, bangles, nose pins, and more.
Sarees & Ethnic Wear
Q7. What kind of sarees do you offer?
We stock a wide variety of sarees including Banarasi, Silk, Cotton, Designer Sarees, and Party Wear Sarees.
Q8. Do you also have lehengas and suits?
Yes, our Alka Sarees section includes Lehengas, Sarees, Suits, Salwar Kameez, and bridal collections.
Q9. Can I try sarees or lehengas before purchasing?
Yes, you can try our outfits at the store to ensure the perfect fit and look.
Payments & Services
Q10. What payment methods do you accept?
We accept cash, debit/credit cards, UPI, and net banking at our stores.
Q11. Do you offer EMI options on jewellery purchases?
Yes, EMI options are available on select jewellery purchases. Please check in-store for details.
Q12. Do you provide gift vouchers?
Yes, we offer gift vouchers that can be redeemed for jewellery or sarees—perfect for weddings and special occasions.
Policies & Support
Q13. What is your exchange/return policy for jewellery?
We offer buyback and exchange on gold and diamond jewellery as per our in-store policy. For exact terms, please visit our store.
Q14. Do you provide certification for diamonds?
Yes, all our diamond jewellery comes with authentic certification for quality and clarity.
Q15. How can I contact you for inquiries?
You can reach us at:
Alka Group
Randhir Prasad Street, Upper Bazar, Ranchi – 834001
Email: [email protected]| Phone: 9113746972